Passenger Check-in

Passengers’ Rights

The airline is responsible for transporting people and baggage.

If your flight is cancelled or significantly delayed, or if you have been denied boarding for a flight for which you have a valid reservation, you are entitled to compensation under REGULATION (EC) No. 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL.

This right applies to departures by scheduled flights from the territory of an EU Member State or to scheduled flights of EU Member States arriving in the EU from third countries, i.e., outside the EU.

Entitlement to compensation does not apply in cases of force majeure, such as adverse weather, strikes, safety risks and threats to the safety of the flight.

Responsible authority in the Czech Republic: the CIVIL AVIATION AUTHORITY:

Civil Aviation Authority of the Czech Republic
Letiště Ruzyně, 160 08 PRAHA 6

Tel.: +420 225 422 267
Fax: +420 225 421 990

E-mail: |

Civil Aviation Authority of the Czech Republic(URL)